Errors on Site:
MedFurniture.com will seek to correct to the best of our abilities any discrepancy or errors in pricing or availability caused by network lag, hacking attacks, or server failures. This can include refunds of full purchase amount.

To Place Orders:
Call 1-800-773-8378 Monday-Friday from 8:30 AM to 4PM (CST). Or order 24 hours a day via our secure online store at www.medfurniture.com. You may also fax us orders to 800-737-0577. We except fax orders from most government organizations and customers with an established account with us. For convenience, we also accept government purchasing cards. MedFurniture is registered in the CCR and accepts open market orders and welcomes micro-purchases.

To Open An Account:
Simply call or email and request that we mail or fax you a credit application. Please complete in full, sign, and mail or fax the credit application to us. However all products online can be ordered in real time using our secure online ordering system. Just add it to your basket and checkout when you like.

Order Inquiries:
Please reference your customer number (telephone number), order date, and purchase order number (if any) when checking on an order. Due to our high traffic and customer service calls, we may not be able to give you an answer immediately. Please allow us 24-48 hours to contact you back with your information. You can send order inquiries to sales@medfurniture.com.

Shipping Definitions:

Free Shipping: What's Included?

"Free Shipping" includes freight to a single delivery location. It does not include unpacking, unloading or inside delivery. The method of delivery included is called "Tailgate Delivery". If you need additional services, please read the definitions of the other available shipping options. If you wish to arrange for any other services, please call us toll free at 1-800-773-8378 or email us at sales@medfurniture.com for more information. When you place your order, we usually will make an attempt to contact you regarding your delivery requirements before processing the method of payment. If we are unable to reach you, the order will ship by Tailgate Delivery and any extra charges from the freight carrier will be the responsibility of the customer.

Shipping Definitions:

Tailgate Delivery:
Tailgate Delivery is standard for all MedFurniture shipments. As part of the common carrier driver ICC regulations, truck drivers are required only to bring merchandise to the tailgate (end) of their vehicle. It is then the customers responsibility to remove it from the truck. If you do not have the personnel or facilities to handle unloading, we suggest one of the listed delivery options below.

Inside Delivery And/Or Lift Gate Service:
These services may be requested at an additional charge per item before the shipment leaves our facilities. The driver will assist someone from your business in moving merchandise off the truck into the building. If there is an elevator available, the driver may also assist in taking the merchandise to any floor above or below the delivery floor. If no elevator exists, the driver will only assist in bringing the merchandise into the entrance on the ground floor. If there are steps, additional help will be required if you do not have a loading dock to lower the shipment from the truck to the ground level. You are also responsible for unpacking, setting in place, and debris removal.

Blanket Wrap / Inside Delivery:
This service can be requested when you would like your items to be delivered completely unpacked and ready for immediate use. This service includes the inside delivery (listed above) and the delivery carrier bringing the unpacked and uncrated items into the room of your choice. It also includes the removal of all boxes, cartons, pallets and packaging.

Acceptance of Delivery:
Important: When the shipment arrives, we suggest you check your order immediately. If there is any damage, however small, to the carton, packing material, if pieces are missing, have the driver make notations on the delivery receipt. Open and inspect all packages/cartons immediately. We suggest while the driver is present. Concealed damages discovered after the cartons are opened must be reported within 15 days of receipt of merchandise to the freight company (not us) and inspection requested. We also suggest documenting any damage to the packaging and or product with photos. Be sure to retain all packing information on how to report the loss/damage to the freight company and proper procedure for filling out a claim form.

Payment Terms:
Net 30 days from date of invoice (on account customers), extended terms available. Interest charged at 1.5% per month on past due accounts. Online orders are immediately captured via our secure online ordering system. Your credit card will be charged in real time (or the following day) when you order online.

Returned Goods Policy:
A. Authorization
1. A return merchandise authorization (RMA) number must be obtained from a customer service or a sales representative for any and all returns.
2. All returns are subject to the manufacturers returned goods policy and a minimum 20% restocking charge or the manufacturers restocking fee which may be more than 20%.
3. Refunds will be issued by check via US mail within 30 days of return.

B. Ordering / Shipping Error / Cancellations
Items ordered or shipped in error, or cancelled before shipment may be returned provided:
1. Customer service is notified within (7) days of receipt of merchandise
2. Returns must be received within twenty-one (21) days of initial shipment and products must be in original, unopened, undamaged cases, suitable for immediate resale.
3. All returned and cancelled items are subject to manufacturers' restocking fees and returned goods policies. Items built to order and custom orders will incurr no less than a 15% cancellation or return goods charge.
4. Refunds will be issued by check via US mail within 30 days of return or cancellation.

Prices Firm:
The prices shown on our web pages are firm. Unfilled current orders (orders on hold) will be invoiced at the price prevailing at the time the order was taken. All published prices are net. Prices are subject to all taxes, excises, or other charges levied by any government (national, state, or local) upon the sale, consumption or use of the products. Inquires for price quotations on larger quantities than those published on our online store are solicited and are available upon request. Non-stock items available in full case orders only. Non-Stock items are generally non-returnable.

Error Or Damage In Shipment:
We use the greatest possible care in packing our shipments. Notification by customer must be made to our customer service department with 72 hours of delivery in order to receive full credit for any product error, damage or loss occurring in transit. Claims for damage honored after the original packaging and merchandise has been inspected by the carrier. Customer service will arrange for the return or destruction of all merchandise at no charge to the customer.

These terms and conditions are subject to change from time to time without notice by updating or revising this "Sales Policies " page.